KNMvD General Terms and Conditions, 2026 version

Filed with the District Court of Central Netherlands under number 23/2026

This is a courtesy translation. The Dutch version of these General Terms and Conditions is legally binding; in the event of any discrepancy, the Dutch text prevails.

Article 1: Definitions

In these General Terms and Conditions, the following definitions apply:

Treatment Agreement: the agreement (of assignment) between the Veterinary Practice and the Client for the performance of veterinary treatments, the supply and/or administration of medicines and/or the provision of advice and/or the performance of (veterinary) Inspections.

Client: the owner and/or the person presenting the Patient, on whose instructions the Veterinary Practice performs the Treatment Agreement.

Consumer: a Client and/or Debtor who is a natural person not acting in the exercise of a profession or business.

Debtor: the person in whose name the invoice of the Veterinary Practice is issued.

Third Party: any natural or legal person who, for the benefit of the Client and at their own expense and risk, performs work that is not carried out by the Veterinary Practice, for example because it falls outside the area of expertise of the Veterinary Practice. This includes, by way of example but not limited to, external laboratories, the Faculty of Veterinary Medicine, other veterinary practices, farriers and the like.

Veterinarian: the person who, under the Dutch Animals Act (Wet Dieren), is admitted to practise veterinary medicine and is registered in the register designated for that purpose, who is a member of the Royal Netherlands Veterinary Association, and who, on the instructions of the Client, performs veterinary treatments and/or, in that context, supplies and/or sells and/or administers medicines and/or provides other veterinary advice and services.

Veterinary Practice: the Veterinarian(s) as defined above, as well as the practice operated by the Veterinarian(s) using all (auxiliary) personnel, including but not limited to veterinarians, veterinary assistants, laboratory technicians and the like, whether or not on the basis of an employment contract, in whatever legal form and/or collaboration.

Data: all recorded information relating to the Patient and the performance of the Treatment Agreement, including transcripts, documents and other information carriers such as patient records, X-rays and written reports.

Inspection: the performance of any clinical and/or radiological and/or other examination of a Patient, where applicable on the basis of the prescriptions and/or protocols in force for this purpose, resulting in an inspection report and/or a description of the state of health of a Patient.

Patient or the Animal: the Animal, Animals or groups of Animals presented by the Client for examination, care, treatment or Inspection, and/or the Animal, Animals or groups of Animals in respect of and/or for the benefit of which medicines are supplied and/or administered and/or other veterinary advice is given and veterinary services and acts, including Inspections, are performed.

Business Client: a Client and/or Debtor who is a natural or legal person acting in the exercise of a profession or business.

Article 2: Applicability

2.1These General Terms and Conditions apply to all offers and agreements, including Treatment Agreements, between the Veterinary Practice and the Client whereby the Veterinary Practice supplies goods and/or services of whatever nature and under whatever name to the Client, insofar as no express written deviation has been agreed.

2.2Any general terms and conditions used by the Client do not apply and are expressly rejected by the Veterinary Practice.

2.3Supplementary and/or deviating conditions apply between the parties only if the Veterinary Practice has expressly agreed to those supplementary and/or deviating conditions in writing.

2.4Where in other agreements, conditions or arrangements a Veterinarian is named in person (e.g. as a certified (geborgde) Veterinarian), the Treatment Agreement in that case likewise exists solely and exclusively with the Veterinary Practice and not with the Veterinarian, other staff and/or (auxiliary) personnel in person.

2.5All rights and defences that a Veterinarian and/or Veterinary Practice may invoke against a Client may also be invoked by a Veterinarian and/or Veterinary Practice against a Debtor. The Treatment Agreement and these General Terms and Conditions have third-party effect insofar as relevant.

Article 3: Formation of the agreement

3.1All offers and other communications of the Veterinary Practice concerning the conclusion of an agreement are without obligation, unless the Veterinary Practice has indicated otherwise in writing.

3.2.1In the case of a Business Client, the Treatment Agreement with the Veterinary Practice is validly concluded: (a) as soon as the Veterinary Practice has confirmed the offer in writing; or (b) if earlier: at the moment the Veterinary Practice has actually commenced performance of the agreement, including the performance of acts or the supply and/or administration of veterinary medicines.

3.2.2In the case of a Consumer, the Treatment Agreement is concluded after: (a) the Veterinary Practice has informed the Consumer clearly and comprehensibly about the content of the agreement and the applicable conditions, and (b) the Consumer has expressly agreed to the offer of the Veterinary Practice, unless there is a matter of urgent veterinary care or a statutory obligation to treat.

3.3If an offer to conclude an agreement ultimately does not lead to a definitive agreement, the Veterinary Practice is at all times entitled to charge all reasonable costs it has had to incur in order to make the offer to the Business Client.

3.4The Veterinary Practice has the right to refuse to conclude a Treatment Agreement in respect of a Patient presented to it for treatment, or to accept it only under certain conditions, if the Veterinary Practice is of the opinion that treatment of the Patient has no, or wholly insufficient, chance of success, unless the Veterinary Practice is obliged under statutory and/or professional/disciplinary regulations to treat the presented Patient.

3.5If the Client is not the owner of the Patient, the Client warrants that he/she acts on behalf of and with the consent of the owner. The Client expressly warrants that the owner: (a) consents to the entry into and performance of the Treatment Agreement; (b) accepts the applicability of these General Terms and Conditions; and (c) consents to payment of all costs arising from the Treatment Agreement. The Client indemnifies the Veterinary Practice and/or the Veterinarian against all claims by the owner if it appears that the aforementioned consent was not (fully) obtained.

Article 4: Content of the agreement

4.1The Treatment Agreement concluded between the Veterinary Practice and the Client does not constitute an obligation to achieve a result, but a best-efforts obligation. The Veterinary Practice undertakes to perform the agreed veterinary treatment and/or advice to the best of its ability and with the care that may be expected of a reasonably acting and competent veterinarian, and, where applicable, to supply and/or administer medicines in that context. No guarantee is given as to the intended result of the treatment.

4.2The Veterinary Practice has the right to make use of Third Parties in performing the Treatment Agreement.

4.3The Treatment Agreement may also consist of the supply of veterinary medicines and/or the administration of veterinary medicines, insofar as legally permitted and with due observance of what is set out below in article 4.4, by the Client itself, whether or not on the instructions of third parties, including administration on the instructions of government authorities. If this is the case, the provisions of article 8.8 also apply.

4.4The mere fact that the Veterinary Practice is involved in the sale, supply and/or administration of veterinary medicines and/or provides assistance in that regard does not release the Client and/or third parties from the obligations resting on the Client and/or the relevant third party in respect of the Patient under legislation and regulations concerning the administration and supply of veterinary medicines, including administrative obligations.

Article 5: Interim termination of the agreement; no-show

5.1The Treatment Agreement is, where applicable in addition to the specific statutory grounds, in any event terminated in the interim by:

termination by the Client. Upon interim termination, the Client is deemed to have accepted the risks of premature termination of the Treatment Agreement, including in any event the risks indicated by the Veterinary Practice.
the death of the Patient.
termination by the Veterinary Practice on the grounds of a compelling reason as referred to in art. 7:408(2) of the Dutch Civil Code (BW), such as, for example:
- the situation in which the Veterinary Practice cannot reasonably be required to continue the veterinary treatment, because, in the reasonable estimation of the Veterinary Practice, there is no (longer any) reasonable chance of an intended and/or desired result
- the situation in which the relationship of trust between the Veterinary Practice and the Client has been seriously disrupted.

5.2If the Treatment Agreement is terminated in the interim by the Veterinary Practice (including cancellation and rescission), the Veterinary Practice will inform the Client of this in writing and set out its reasons to the Client, unless this is not or not timely possible.

5.3If an agreement is terminated prematurely, the costs and expenses incurred and the agreed fee will be charged to the Client in proportion to the work already performed by the Veterinary Practice. If and insofar as the work is indivisible and, as a result, no pro-rata fee can be calculated at the moment of interim termination, the Client owes the full costs of the relevant work.

5.4If an appointment is not cancelled at least 48 hours in advance and the appointment does not take place for whatever reason, the Client owes the costs associated with the agreed veterinary treatment and/or advice and, where applicable, the medicines to be supplied and/or administered in that context, increased by any specific costs incurred by the Veterinary Practice, including VAT.

Article 6: Rates, fees and payment

6.1The Veterinary Practice sets its rates and fees on the basis of its own price list, taking into account the nature, scope, duration and timing of the work to be performed. The VAT due is always stated separately on the invoice. Consumers are informed of the applicable rates and fees clearly and comprehensibly prior to the performance of the work, unless the Veterinary Practice is obliged, on the basis of legislation and regulations and/or in an emergency and/or in the interest of the Animal, to treat the Patient immediately. The Veterinary Practice is entitled to require the Consumer to expressly agree to a previously drawn-up and itemised estimate before the work is commenced. If deviations subsequently arise (for example due to complications or an additional treatment need), the Veterinary Practice will inform the Consumer of this in good time and request their consent, unless urgency, legislation and regulations and/or the interest of the Animal preclude(s) this.

6.2The Veterinary Practice has the right, in appropriate cases, to require an advance payment from the Client prior to the performance of its work and not to commence its work until the amount has been received by the Veterinary Practice, unless the Veterinary Practice is obliged, on the basis of statutory and/or professional/disciplinary regulations, to treat the presented Patient immediately.

6.3For non-cash payments, a payment term of 14 days after the invoice date applies. Where a Business Client requests non-cash payment, the Veterinary Practice may charge a reasonable amount in administrative costs. In the event of late payment, the Debtor will be in default immediately and by operation of law upon the mere expiry of the payment term, and the Debtor, in the case of a Business Client, owes statutory commercial interest (article 6:119a BW) and, in the case of a Consumer, statutory interest (article 6:119 BW) on the amount of the outstanding claim.

6.4The Debtor who is a Business Client is not entitled to suspend any (payment) obligation towards the Veterinary Practice, nor is the Debtor who is a Business Client entitled to apply set-off, on whatever grounds, with respect to amounts that are and/or will be charged by the Veterinary Practice.

6.5If the Debtor who is a Business Client is in default and the Veterinary Practice proceeds to collection, the Debtor who is a Business Client is, in addition to the amount due and the interest accrued thereon, liable for full compensation of both the extrajudicial and the judicial collection costs, including the full legal costs, regardless of whether these exceed the standard scale of legal costs (liquidatietarief). For Consumers, the legislation and regulations in force from time to time apply with regard to the compensation of (extra)judicial costs.

6.6The Veterinary Practice has the right, if the Client does not collect the Patient from the Veterinary Practice, or does not do so in good time, after completion of the veterinary treatment and the Client has allowed a period set by the Veterinary Practice to expire unused, to charge the Client all additional costs associated therewith.

6.7Payments by the Debtor are applied first to the settlement of the costs due, then to the settlement of the statutory (commercial) interest, after which payments are allocated to the oldest outstanding invoice until all invoices have been paid.

Article 7: Complaints

7.1The Client is obliged to inspect the performance rendered and/or goods supplied by the Veterinary Practice, including medicines, without delay for directly ascertainable defects and/or imperfections.

7.2If the Veterinary Practice applies the "KNMvD Complaints Regulations" established by the KNMvD, the Client may make use of these. If the website of the Veterinary Practice does not state that it applies the "KNMvD Complaints Regulations", these complaints regulations do not, in principle, apply. At the first request of the Client, the Veterinary Practice will make known whether it nonetheless applies or wishes to apply the "KNMvD Complaints Regulations".

7.3Without prejudice to the provisions of any applicable KNMvD Complaints Regulations, the Client must report complaints about the services rendered to the Veterinary Practice (preferably in writing) within 45 days of performance of the work by the Veterinary Practice. If this period of 45 days is exceeded, any claim against the Veterinary Practice in respect of any defect and/or alleged shortcoming lapses, unless it concerns a defect and/or shortcoming that could not reasonably have become apparent within this period. This provision does not apply to Consumers, for whom the statutory regime applies.

7.4In the event of a defective performance, the Veterinary Practice has the right, provided remedy is still possible, to perform this service correctly after all within a reasonable period. To this end, the Client must give the Veterinary Practice written notice of default, stating a reasonable period within which remedy may still take place. Only after this period has expired unused and remedy has failed to occur or has been performed inadequately is the Veterinary Practice in default.

Article 8: Liability

General

8.1The Veterinary Practice is obliged to take out liability insurance.

8.2If the Veterinary Practice and/or the Veterinarian is/are liable in any way towards the Client, this liability is limited to the amount paid out in the relevant case by the liability insurance of the Veterinary Practice or the Veterinarian, increased by the applicable deductible, unless there is intent or gross negligence on the part of the Veterinary Practice or the Veterinarian. This amount is stated on the insurance policy of the Veterinary Practice, a copy of which is provided to the Client on request.

8.3The Veterinary Practice and/or the Veterinarian is/are not liable towards the Business Client for indirect damage, however named. This includes in any event, but not exclusively: (a) consequential damage, (b) lost profit, (c) missed savings, (d) damage as a result of business stagnation or production interruptions, (e) damage due to loss of data or reputational damage. This exclusion applies regardless of the manner in which the damage arose, except insofar as there is intent or gross negligence on the part of the Veterinary Practice and/or the Veterinarian.

8.4Performance of the agreement takes place solely for the benefit of the Client. Third parties can derive no rights from the agreement or its performance. All rights and defences that a Veterinarian and/or Veterinary Practice may invoke against a Client may also be invoked by a Veterinarian and/or Veterinary Practice against a Debtor. The Treatment Agreement and these General Terms and Conditions have third-party effect insofar as relevant.

8.5.1The Veterinary Practice is not liable for errors, shortcomings or negligence of Third Parties who perform work at the request of or for the benefit of the Client, regardless of whether these Third Parties were engaged directly by the Client or through mediation or referral by the Veterinary Practice.

8.5.2The Business Client fully indemnifies the Veterinary Practice against claims by third parties, in whatever form, that arise directly or indirectly from the performance of the Treatment Agreement and/or the engagement of Third Parties at the request of the Business Client.

Special provisions — Inspection

8.6If a veterinary Inspection is carried out at the request of the Client, the following provisions apply in addition to the preceding articles (and, where applicable, in deviation from the preceding articles):

8.6.1The Inspection relates solely to the health aspects of the Animal on which the Patient is specifically assessed by the Veterinarian and/or the Veterinary Practice. No judgement and/or opinion and/or warranty regarding the overall and/or future state of health of the Animal may be derived from the Inspection. Furthermore, no guarantee whatsoever is given or undertaking made, of whatever nature, regarding the state of health, the use and/or the fitness for slaughter of the relevant Animal.

8.6.2The Inspection is a snapshot of the state of health of the Animal existing during the Inspection at the time of the examination. The assessment recorded in the inspection report constitutes a personal assessment by the Veterinarian, based in part on personal experience or that of any colleagues consulted. The Client is obliged, before the start of the Inspection, to disclose to the Veterinarian fully and truthfully all circumstances from the veterinary history of the Animal relevant to the assessment. This includes in any event: previous operations, medication use, known conditions, behavioural abnormalities, injuries, and previous or ongoing treatments and therapies. The withholding of information by the Client may have consequences for the reliability of the assessment and releases the Veterinary Practice and/or the Veterinarian from liability for inaccuracies resulting from incomplete provision of information.

8.6.3In the case of the Inspection, any liability of the Veterinary Practice and/or the inspecting Veterinarian is excluded for an incorrect or incomplete assessment of the state of health of the Animal if and insofar as this assessment has been influenced by the administration of performance-enhancing or pain-relieving medication by third parties, that is to say by persons other than the inspecting Veterinarian themselves.

8.6.4The inspecting Veterinarian and/or the Veterinary Practice is/are not liable towards Business Clients for any damage, expressly including financial loss and consequential damage, caused by the performance of the Inspection or by inaccuracies and incompleteness in the drawing up of the inspection report, unless it is established that this damage is due to intent or gross negligence of the inspecting Veterinarian.

8.6.5If the Veterinary Practice and/or the Veterinarian is/are liable in any way towards the Client, this liability is limited to the amount paid out in the relevant case by the liability insurance of the Veterinary Practice or the Veterinarian, increased by the applicable deductible, unless there is intent or gross negligence on the part of the Veterinary Practice or the Veterinarian. This amount is stated on the insurance policy of the Veterinary Practice, a copy of which is provided to the Client on request.

8.6.6Only the Client has a right of claim against the inspecting Veterinarian and/or the Veterinary Practice; persons other than the Client can derive no right whatsoever to compensation from the inspection report.

8.6.7If the Client and/or a third party is of the opinion that the state of health of the Animal at the time of an Inspection carried out was not in accordance with what is stated in the accompanying inspection report, he/she must report this in writing within a reasonable time after discovery to the counterparty (for example the seller or buyer in the context of a purchase agreement) and, where applicable, hold that party liable or seek compensation. At the same time, a copy of this report must be provided without delay to the inspecting Veterinarian and the Veterinary Practice. If the Client is a Business Client and the aforementioned report is not made within a reasonable time after discovery, the right to assert claims against the Veterinarian and/or the Veterinary Practice in respect of any inaccuracies in the inspection report or related damage lapses.

8.6.8Any liability of the Veterinary Practice and/or the Veterinarian towards the Business Client in connection with an Inspection carried out lapses by operation of law six months after the date on which the Inspection was performed, unless the Client has held the Veterinary Practice and/or the Veterinarian liable in writing and with reasons within that period.

8.6.9The exclusions and limitations of liability set out above also apply for the benefit of natural or legal persons engaged by the inspecting Veterinarian or the Veterinary Practice in performing the Inspection.

8.6.10Disputes concerning the veterinary Inspection and/or the completion of the inspection report, and all agreements and legal relationships arising therefrom or connected therewith, are governed exclusively by Dutch law, and only the Dutch court has jurisdiction to hear them.

8.6.11If the Client is not the owner of the Animal, the Client warrants that articles 8.6.1 to 8.6.10 can also be invoked against the owner.

8.6.12Articles 8.6.1 to 8.6.11 also apply if the Client does not sign the inspection report and/or nonetheless accepts the inspection report without expressly objecting to its content and/or if the content of the inspection report is used without signature.

Import and export of Animals

8.7.1If the service requested by the Client from the Veterinary Practice relates to the import or export of Animals, including but not limited to the issuing of (health) certificates, the liability of the Veterinary Practice towards a Business Client is excluded. The Business Client indemnifies the Veterinary Practice in that regard against claims by third parties on whatever grounds.

8.7.2The exclusion of liability referred to in article 8.7.1 does not apply if and insofar as there is intent or gross negligence on the part of the Veterinary Practice and/or the Veterinarian, which will in any event also be the case where the Veterinary Practice and/or the Veterinarian knowingly cooperates in illegal trade.

Fertility / gynaecology / reproduction

8.8.1The Client is aware that certain acts, such as rectal examination and the collection, processing, transplantation, storage or transport of embryos, semen and/or oocytes, entail particular risks. By entering into the Treatment Agreement, the Client acknowledges these risks and accepts that the Veterinary Practice is nonetheless entrusted with the performance of this work.

8.8.2The Veterinarian and the Veterinary Practice exclude, towards the Business Client, any liability for damage connected with: (a) rectal examinations, regardless of the manner of performance; (b) the collection, transplantation, storage or transport of embryos, semen and/or oocytes; (c) work relating to fertilisation, reproduction or related acts, in whatever form, in whatever manner, via whatever route or at whatever location, unless the damage is the result of intent or gross negligence of the Veterinarian or the Veterinary Practice.

8.8.3The Veterinarian and the Veterinary Practice exclude, towards the Business Client, any liability for damage due to loss, mixing or damage of animal material, unless there is intent or gross negligence of the Veterinarian and/or the Veterinary Practice.

8.8.4The Veterinary Practice and the Veterinarian undertake solely to perform carefully treatments connected with fertility and/or reproduction. In doing so, they expressly give no guarantee of success, result or effectiveness of such treatments. The Client acknowledges that the success of fertility or reproductive acts depends on various biological, animal-dependent and external factors over which the Veterinary Practice and/or the Veterinarian have no influence.

8.8.5Any liability towards the Client is excluded for damage connected with: (a) the failure to achieve the desired or expected result of the treatment; (b) reduced fertility, reproductive complications or loss of genetic material; and/or (c) consequential or indirect damage arising therefrom. This exclusion does not apply in the event of intent or gross negligence of the Veterinary Practice or the Veterinarian.

IT and data

8.9The Veterinarian and the Veterinary Practice exclude, towards the Business Client, liability for damage connected with (a) cybercrime, such as hacking, phishing or malware attacks; (b) disruptions, delays or failures of IT or communication systems; and/or (c) loss, damage or corruption of digital Data or files, whatever the cause, unless there is intent or gross negligence of the Veterinary Practice and/or the Veterinarian.

Veterinary medicines

8.10The Client undertakes to follow closely the instructions and directions of the Veterinary Practice regarding the supply, storage, use and administration of veterinary medicines. This applies to both written and orally provided instructions. The Client must report side effects, contraindications or unforeseen reactions to veterinary medicines to the Veterinary Practice without delay. If the Client fails to comply with instructions or acts carelessly in the administration or record-keeping of veterinary medicines, the Client is liable for all resulting damage to animals, persons or property. The Client indemnifies the Veterinary Practice against claims by third parties connected therewith.

8.11Without prejudice to the provisions of the preceding paragraphs of this article, the Veterinary Practice excludes, unless there is intent or gross negligence of the Veterinarian and/or the Veterinary Practice, any liability towards the Business Client:

for damage resulting from the administration of veterinary medicines by the Business Client itself; and/or
for damage resulting from the administration of veterinary medicines on the instructions of third parties, including administration on the instructions of government authorities; and/or
for injury and/or damage caused by the administration of these agents, any side effects thereof; and/or
for carelessness in fulfilling the applicable administrative obligations and related problems of proof.

Damage to and caused by the Animal

8.12The Veterinarian and/or the Veterinary Practice is/are not liable for damage arising to the Animal of the Business Client, to the person of the Business Client itself, or to their property, if that damage arises during or in connection with the performance of the Treatment Agreement but is the result of circumstances falling outside the direct work of the Veterinarian and/or the Veterinary Practice. Such circumstances include, for example: accidents, existing or contracted illnesses, infections, fire, theft or other events not attributable to the Veterinary Practice. This exclusion of liability does not affect the fact that liability may apply in the event of intent or gross negligence of the Veterinarian and/or the Veterinary Practice.

8.13The conclusion of a Treatment Agreement and/or the performance of veterinary treatments, including the (arranging for the) supply and/or administration of medicines and/or the provision of veterinary advice or services and/or the performance of a veterinary Inspection, does not affect the fact that strict liability for damage caused by the Animal's own energy within the meaning of art. 6:179 BW rests on the Client. The Client is liable for damage that the Animal causes, during or in connection with the Treatment Agreement, to (a) the person of the veterinarian, (b) staff or auxiliary personnel of the Veterinary Practice, (c) property of the Veterinary Practice and/or (d) third parties, in respect of which the Client indemnifies the Veterinary Practice in the event that the Veterinary Practice is held liable by third parties. The Veterinarian is not to be regarded as a business user of the Animal within the meaning of article 6:181 BW.

Force majeure

8.14.1The Veterinarian and/or the Veterinary Practice is/are not liable for the non-performance, incomplete performance or late performance of contractual obligations if this is the result of force majeure.

8.14.2Towards Business Clients, force majeure is understood to mean: any external cause, foreseen or unforeseen, over which the Veterinarian and/or the Veterinary Practice has no influence and which renders the (further) performance of the Treatment Agreement wholly or partly impossible or seriously impedes it. Such circumstances include in any event (but not exclusively): natural disasters, fire, (threat of) war, terrorism, pandemics, epidemics, government measures, power outages, sick leave of key personnel, occupation of premises, strikes, and delays or shortcomings on the part of third parties on whom the Veterinary Practice depends. If a situation of force majeure lasts longer than four weeks, both parties have the right to rescind the agreement in writing, wholly or partly, without being obliged to pay any compensation.

8.14.3For Consumers, the statutory arrangement of force majeure, as laid down in article 6:75 BW, applies in full and in deviation from the above.

Article 9: Ownership and Data

9.1The Veterinary Practice retains at all times the ownership of and rights to the Data.

9.2The Veterinary Practice will retain this Data for a period of 5 years, unless statutory or veterinary retention obligations prescribe a longer period. After expiry of the retention period, the Data may be destroyed.

9.3At the request of the Client, the Veterinary Practice provides a copy of the relevant Data, against reimbursement of the reasonable costs associated with the reproduction and provision of the Data. This does not apply to internal working material such as notes that do not form part of the patient record.

9.4By providing personal data to the Veterinary Practice, the Client consents to the processing thereof for (a) the performance of the Treatment Agreement, (b) administrative handling and invoicing, (c) communication and record-keeping, and (d) any participation in scientific or statistical research, unless the Client expressly objects thereto.

9.5The Veterinary Practice processes the personal data of the Client solely for the performance of the Treatment Agreement and in accordance with the applicable privacy legislation (including the GDPR). Personal data is not provided to third parties without consent, unless this is necessary for the performance of the agreement, on the basis of legislation or regulations, or in the event of an emergency.

Article 10: Special provisions

Access to stables / Location of work

10.1If the nature of the treatment of the Patient so requires, the Veterinary Practice is authorised to temporarily deny persons, including the Client, access to stables, treatment areas or other locations where the treatment takes place. The Veterinary Practice may also set additional conditions on access, insofar as this is reasonably necessary with a view to (among other things) safety, hygiene, animal welfare or the undisturbed performance of the treatment. The Client is obliged to comply with these conditions. If access is denied, the Veterinary Practice will, where possible, give reasons for this in advance.

Scientific research

10.2The Veterinary Practice has the right to use (parts of) the Patient or substances originating from the Patient for statistical and/or scientific research, or to describe the data to be processed from this research in a publication, unless the Client has made known express and insurmountable objections thereto. Where necessary and where possible, the Veterinary Practice will report the intention to use the said Data for research to the Client in advance.

Article 11: Applicable law and dispute resolution

11.1The Treatment Agreement and all agreements and legal relationships arising therefrom or connected therewith are governed exclusively by Dutch law.

11.2For disputes between the Veterinary Practice and the Client, the competent court in the district where the Veterinary Practice is established has exclusive jurisdiction. If the Client is a Consumer, the Consumer retains at all times the right to submit the dispute to the court that has jurisdiction under the law.

Terms & Conditions